FAQ

Hours, Reservations, and Tours

What are your hours of operation at Posh Pet Hotel?

  • For the safety of our guests, Posh Pet Hotel is staffed 24 hours a day, 365 days a year.
  • Our Lobby hours are as follows:
    Monday – Saturday 7 am — 7 pm
    Sunday 8 am — 4pm
  • Our lobby is closed on the following holidays so therefore we can not accommodate arrivals or departures on: New Years Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

How do I make a reservation?

  • Phone – Call 561.225.1559 to speak with our friendly staff at the Front Desk.
  • In-Person – Please feel to stop by Posh Pet Hotel during lobby hours.

What do I need to make a reservation?

  • Posh Pet Hotel requires a credit card deposit when booking a reservation. During Non-Peak/Holiday periods, a one-night deposit is required. During Peak/Holiday periods, a two-night deposit is required.
  • Current vaccination documentation must be submitted at least 3 days prior to check in during Non-peak/Holiday periods. During Peak/Holiday periods, these documents must be submitted at least 10 days prior to your pet’s reservation.There are some changes to the vaccination requirements. Click here for vaccine requirements. 
  • Posh Pet Hotel also requires First Time Guests Documents to be completed and submitted before your reservation:
    Click here for Downloads.

Email them to:  info@poshpethotel.com

Or submit by fax to:  561.828.3750

Or in-person at:  Posh Pet Hotel’s Front Desk

  • Canine Guests 4 months and older must meet all of the vaccination requirements before a reservation can be made.
  • Puppies must be at least 12 weeks of age and have completed their first two series of vaccinations including the bordetella vaccine, and a clear fecal within the past six months, before a reservation can be made.
  • After 6 months of age, all dogs must be spayed or neutered to continue participating in daycare. Intact males and females in heat will be placed in our Day Stay Program.
  • Feline guests must have completed all of their vaccination requirements before a reservation can be made. All cats must be spayed and neutered.

What if I need to cancel my reservation?

  • Non-Peak/Holiday – During this time, you may cancel your reservation, with no penalty, up to three days prior to your check-in time. Cancellations that occur within three days prior to your check-in or a “no show” will result in a forfeiture of your one-night deposit. Reservations created within three days prior to check-in time and subsequently cancelled or a “no show” will also result in a forfeiture of your one-night deposit.
  • Peak/Holiday – Due to high demand at Posh Pet Hotel during Peak/Holiday periods, we have a strict policy on cancellations during this time. During this time, you may cancel your reservation, with no penalty, up to ten days prior to your check-in time. Cancellations that occur within ten days prior to your check-in or a “no show” will result a forfeiture of your two-night deposit. Reservations created within ten days prior to check-in time and subsequently cancelled or a “no show” will also result in a forfeiture of your two-night deposit.

What are your Peak/Holiday times during the year?

2016: January 1-3, May 26-30, June 30-July 5, September 1-6, November 20-30, December 18-31

  • Please be aware of the dates our Lobby is closed for arrivals and departures and thereby requires a two-night minimum stay. Please see “Hours of Operation” above.
  • Please be aware of our cancellation charge for these dates. Please see “What if I need to cancel my reservation?” above.

Can I take a tour?

  • Yes, we love visitors! You may visit us anytime from 10am to 6pm, Monday – Saturday, and from 12pm – 3pm on Sundays. No appointment is necessary. During Peak Hours/ Holidays, please drop us a line to check our availability.

Is your facility secure?

  • Yes, we have PPH staff here 24/7/365. Our hotel also features security, and smoke detection systems that alert police and fire departments in the event of an emergency.

Vaccinations

Which vaccinations are required for my dog to stay at Posh Pet Hotel?

  • Posh Pet Hotel requires that all of our canine guests have the following vaccinations:
    • Rabies – Current in the last year for puppies and past 3 years for adults.
    • DHPP – Current in the last year.
    • Bordetella – Current in the last 6 months.
  • All canine guests 16 weeks (4 months) must provide proof of current vaccinations. Titers are accepted with proper documentation.
  • Puppies must be at least 12 weeks of age and have completed their first two series of vaccinations including a bordetella vaccine.
  • Fecal must be current and clear within past 6 months.

You or your veterinarian may fax the documentation to 561.828.3750. Or email to info@poshpethotel.com

Which vaccinations are required for my cat to stay at Posh Pet Hotel?

  • Posh Pet Hotel requires that all of our feline guests have the following vaccinations:
    • Rabies – Current in the last year for kittens and past 3 years for adults.
    • FVRCP – Current in last year.
    • Feline Leukemia – Current in the last year.
    • Fecal – Current in the last year
  • Titers are accepted with proper documentation.

You or your veterinarian may fax the documentation to 561.828.3750  Or email to info@poshpethotel.com

Is there anything else that is required besides vaccinations?

  • PPH requires that all pets have had a fecal stool exam in the past 6 months for dogs and 1 year for cats to ensure that they do not have any internal parasites.  We require that all Pet Guests be on a monthly Flea/Tick parasite treatment program. Pet Guests will also receive a dose of Capstar upon arrival to eliminate any possible fleas.  We follow this stringent policy to try and keep the facility parasite free which protects each pet guest staying and playing at PPH.

Arrival at PPH

What do I bring with my dog on day of arrival at PPH?

  • Food and Treats
  • Medicines
  • Collars
  • Hard Chew Toy (new or in new-like condition)
  • New, Disposable T-shirt with your scent

Posh Pet Hotel asks that our guests provide their own food. Please put each meal in separate Ziploc bags, labeled with your pet’s name. This is to ensure your pet receives the correct amount of food per meal to avoid an upset stomach. Please make sure that you bring enough food for the duration of your pet’s stay. In the event your food runs out, we will serve your pet our house cuisine, which is a grain-free Fromms Family Foods brand. Please be aware that you will be charged for the rest of your pet’s meals up to $5/meal. If you do not bring your pet’s own food, we offer our Fromm’s house cuisine for $5/meal for up to three meals per day.

 

We also offer Leo’s Bistro, an all natural, no preservatives, premium, gluten-free wet food in chicken or beef. Made locally by Chef Leo! Its pawsitively divine for $6.95 a meal (www.leos-bistro.com).

 

Pets are fed twice daily – in the morning and evening.  However, we can also accommodate lunchtime feedings if that is what you prefer for your pet. By request, we can prepare specialized meals, including cooking or thawing if required. In special cases, a $5/day fee may apply.  For our super Posh Pet Guests, we can prepare a filet with organic green beans for $25. Please leave written, detailed instructions regarding mealtimes on our Overnight Check-In Form.

PPH staff will administer oral and topical medications for a charge of $5.00 per day.
Medications must be in its original container and properly labeled with your pet’s name.  You will need to fill out detailed instructions regarding medications on PPH’s Overnight Check-in Form including signing off on the medication count at Check-In.  Please speak with our friendly Front Desk regarding insulin injections and our Posh Special Care Program.

PPH uses customized safety collars and leads (leashes) during your pet’s stay with us.  We will place our collar and lead on your pet at check-in.  We will then give your leash back to you.  We will keep your pet’s collar in their designated cubby during their stay.  We keep their collar at PPH so in case of an emergency, we are able to place their original collar back on them.

Posh Pet Hotel accepts new or new-like hard chew rubber toys for your pet’s stay. This is to ensure the health of your pet, as our PPH staff member is now able to keep track of the toy’s condition. If the toy is chewed open or there are missing pieces, we must react that these pieces have been ingested and seek veterinary attention for the safety of the pet, at the owner’s expense.

PPH will accept a clean, disposable t-shirt with your scent on it to help reduce separation anxiety. This shirt will be allowed to stay with the pet, unless our PPH staff member notices that the pet is chewing on it.  Again, if there are missing pieces, we must assume that the pieces have been ingested and seek veterinary attention for the safety of the pet, at the owner’s expense.

PPH provides clean and comfortable bedding for each pet. In order to maintain a sanitary and controlled environment, outside bedding is not permitted.

You will be asked to sign off on all the items that you bring at Check-In to ensure that all the items are accounted for during your pet’s stay and at Check-Out.

What do I bring with my cat on day of arrival at PPH?

  • Cat Carrier
  • Food and Treats
  • Medicines

PPH requires that you have your cat carrier during check-in and check-out.  Your cat will be in their carrier until they arrive to their suite.  This is to ensure the safety of your cat and other pet guests.  We will keep the carrier in your cat’s personal cubby during their stay.

Posh Pet Hotel asks that our guests provide their own food.  Please put each meal in separate Ziploc bags, labeled with your pet’s name.  This is to ensure your pet receives the correct amount of food per meal to avoid an upset stomach.  Please make sure that you bring enough food for the duration of your pet’s stay.  In the event your food runs out, we will serve your pet our house cuisine, which is a grain-free Fromms Family Foods brand.  Please be aware that you will be charged for the rest of your pet’s meals up to $5/meal.  If you do not bring your pet’s own food, we offer our Fromm’s house cuisine for $5/meal for up to three meals per day.  Pets are fed twice daily – in the morning and evening.  However, we can also accommodate lunchtime feedings if that is what you prefer for your pet.  By request, we can prepare specialized meals, including cooking or thawing if required.  In special cases, a $5/day fee may apply.  For our super Posh Pet Guests, we can prepare an organic fish entrée for $25.  Please leave written, detailed instructions regarding mealtimes on our Overnight Check-In Form.

PPH staff will administer oral and topical medications free of charge.  Medications must be in its original container and properly labeled with your pet’s name.  You will need to fill out detailed instructions regarding medications on PPH’s Overnight Check-in Form including signing off on the medication count at Check-In.  Please speak with our friendly Front Desk regarding insulin injections and our Posh Special Care Program.

PPH provides clean and comfortable bedding for each pet.  In order to maintain a sanitary and controlled environment, outside bedding is not permitted.  A clean, disposable t-shirt with your scent is permitted to help reduce separation anxiety.

You will be asked to sign off on all the items that you bring at Check-In to ensure that all the items are accounted for during your pet’s stay and at Check-Out.

Boarding at PPH

Can people stay at your hotel?

Posh Pet Hotel is nice enough for humans, but we are just for your dog or cat!

What is included in my boarding rate for my dog?

  • 24 hour supervision
  • Premium raised beds
  • Clean, comfortable bedding
  • Glass doors – No cages
  • Daily maid service with linen changes
  • Purified Air
  • Continuous Filtered Water
  • Room Service, provided up to 3 meals per day
  • Meals are served per Pet Parent’s instructions, hot or cold
  • House cuisine, a grain-free Fromms Family Foods brand, served for $5/meal, up to 3 meals.
  • Calming Music
  • Access to TV and pet appropriate movies and shows
  • Play in supervised Daycare, 7am-7pm
  • Lots of personalized love and attention
  • Choose from a wide variety of customizable amenities – Create your own Posh experience!

Click here to see the individual amenities for each room and suite under Boarding.

What is included in my boarding rate for my cat?

  • 24 hour supervision
  • 2 story custom cat condo with multiple levels
  • Each condo has its own individual ventilation system
  • Glass doors – No cages
  • Premium, clean, comfortable bedding
  • Views of our 6 foot saltwater aquarium
  • Private litter box area
  • Daily maid and litter box service
  • Calming Music
  • Room Service, provided up to 3 meals per day
  • Meals are served per Pet Parent’s instructions, hot or cold
  • House cuisine, a grain-free Fromms Family Foods brand, served for $5/meal, up to 3 meals
  • Continuous Filtered Water
  • Lots of personalized love and attention
  • Choose from customizable amenities like: Cats Cay play area with a custom tree and wall shelves to climb on

Click here to see the individual amenities for each condo under Boarding.

What time is check-in and check-out for boarding stays?

  • Pet guests may be checked in anytime during Lobby Hours. Check-out time is before noon, seven days a week. We offer a late check-out option for a fee of $25 that applies to pets checked out after 12pm, since additional care is required.  Dogs going to Daycare or the Salon & Spa on check-out day will not incur a late check-out fee, if picked up after 12pm.  Pets not picked up prior to closing will be considered overnight guests and be charged for an additional night’s stay.

Day Care, Day Stay and Special Care

Daycare

Daycare is a cage free, supervised environment where multiple, compatible dogs play together in our indoor/outdoor play areas.  We have three large play areas to separate small, medium, and large dogs.   All groups will be rotated throughout the day to the outdoor play area.  Every dog will attend an Evaluation Day, where we check the dog’s temperament, play style, and energy levels.  Daycare is available from 7am – 7pm, Monday – Saturday, and 8am – 4pm on Sunday.  We ask that you pick up your dog on time, or before, as to not incur a late fee.

Day Stay

Day Stay is for dogs that require special attention or for dogs that are less social.  It involves the boarding of your pet during the day, but not overnight.  Some examples of dogs that may need Day Stay are:  shy dogs or dogs that do not do well in a pack environment, dogs that just like to be by themselves, females in heat, unneutered males, and senior dogs with decreased mobility.  A deluxe suite is waiting with two 30-minute individual playtimes with a Posh Staff Member.  Day Stay is available from 7am – 7pm, Monday- Saturday, and 8am – 4pm on Sunday.  We ask that you pick up your dog on time, or before, as to not incur a late fee.

 

Posh Pet Hotel also has a Day Stay program for cats that want to play and hang out during the day.  A private classic suite is waiting with a one-hour playtime in Cats Cay included.

Do I need to make Daycare or Day Stay reservations?

  • We do accept drop-ins, as we know things come up and there are lots of things to do here in beautiful Florida, but we highly recommend reservations, especially during the Peak/Holiday seasons. We may have to turn away dogs if we reach the ratio of dog to staff members. We also highly recommend reservations for Day Stay Guests, especially during Peak/Holiday periods.  We may have to turn dogs away if we do not have a room available.

What if my dog doesn’t play well with others?

  • PPH wants to ensure the safety of all pet guests staying at our facility, as well as providing quality care for your pet.  We will offer your non-boarding pet our Day Stay program, which includes all the Deluxe Room amenities plus two 30-minute individual playtimes with a Posh Staff Member.  For boarding dogs, your pet will enjoy two 30-minute individual playtimes with a Posh Staff Member and (2) individual potty breaks.

Will you accept my female dog that is in heat?

  • Yes! For the safety of your pet and our other pet guests, your pet will be a Day Stay guest, and will receive 3 one-on-one walks by a Posh Staff Member.  Due to the extra cleanup and care for your pet, there will be a $20/day fee on top of the Day Stay rate or Boarding room rate.

Will you accept intact males?

  • Yes! For the safety of your pet and our other pet guests, your pet will be a Day Stay guest. We will offer your non-boarding pet our Day Stay program, which includes all the deluxe room amenities plus two 30-minute individual playtimes with a Posh Staff Member. For boarding dogs, your pet will enjoy two 30-minute individual playtimes with a Posh Staff Member and (2) individual potty breaks.

What is the Posh Special Care Program?

  • Posh Special Care Program is for pets that require frequent medications, in addition to specialized care. Pets who need insulin injections are also included in this program. Please speak to our friendly Front Desk Staff regarding if this is a program that your pet needs to be in. The Posh Special Care Program is an additional $20 per day due to the extensive personalized care that is required.

Salon & Spa Services

Do you offer Grooming Salon & Spa Services even if I do not stay at Posh Pet Hotel?

Absolutely! We offer many Grooming Salon services to pamper your pet. Click here for our Salon & Spa Menu. An appointment is required.  Please call our friendly Front Desk Staff at 561.225.1559 for an appointment.

Zen Wellness Services

Do you offer Zen Wellness Services even if I do not stay at Posh Pet Hotel?

Yes, we offer Zen Wellness services that will soothe your pet’s soul and replenish your pet’s body. A Holistic Veterinarian will consult with you about what services will benefit your pet. Click here for our Zen Wellness Menu.  An appointment is required. Please call our friendly Front Desk Staff at 561.225.1559 for an appointment.

Training Services

Do you offer Training Services even if I do not stay at Posh Pet Hotel?

Yes, we offer group classes and private lessons. Our Head Trainer also does in-home lessons.  Click here for our Training Menu.  Please call our friendly, Front Desk Staff at 561.225.1559 to inquire and our classes and set up a consult.